An effective and efficient outbound call center service is essential to the functioning and operation of a business so that it may be able to contact its customers easily and quickly in order to facilitate communication and customer service. It is paramount that firm’s be able to execute sales calls, perform marketing functions, conduct surveys, follow-up on customer leads, etc. Customer service is an important part of business operations and can make a dramatic difference to the bottom line of a company’s performance when executed appropriately.
Therefore it is absolutely essential that a business have a capable and active outbound call center service at their disposal. However, this brings along with it a new set of challenges and difficulties for the firm. Call center BPO services require a large amount of resources to establish, not to mention the time and effort required for set-up. The next hurdle involves the human resources required to run to service which would need recruitment and management expertise in order to be efficient and successful.
An effective way to circumvent this issue is to be able to outsource these needs to an already established and well reputed call center outsourcing provider in order to find a solution. eMaxlabz Solutions is a proven, well-known industry leader in the field of technical support and call center service provider. Over our many years of experience, we have acquired the industry expertise to take care of all your outbound call center service needs.
Our many services include:
- B2C and B2B Customer Acquisition
- Appointment Setting
- Lead Generation
- Direct sales
- Lead Follow-up
- Sales Verification
- Warm Calling/Existing Clients/Referrals
- Cold Calling Campaigns
- Product/Service Promotion
- Outbound Sales
- Research and Information Gathering
- Tele Surveys/Information Gathering & Customer Satisfaction Survey
- Market Research & Survey & Market Intelligence
- Customer Care
- Customer Loyalty Programs
- Welcome Call
- Service Satisfaction Follow-ups
- E-mail and Direct Mail Follow Up
- Telephonic auditing/ Quality Assurance
- Voice Broadcast
- Reactivating Dormant Customer Services
- Subscription Renewal Services
- Customer Follow Up Services
- Web ChatData Validation Services
- Disaster Recovery Service
- Database Selling Services
- Toll free Customer Support
- Customer Satisfaction Survey
- Debt Collection
- CATI
eMaxlabz truly is the one stop solution for all your call center service requirements. We provide an end-to-end service that covers a variety of business needs and purposes.
We also offer customised packages to suit your individual needs and requirements. Our experts work with you to deduce your exact need and then offer you a suitable solution. Our best in class pricing ensures that our services are delivered at a reasonable cost.
Our call centers around the world work non-stop, 24/7 ensuring that we are there for you and your customers at all times. We work with little to no downtime making sure that we never miss a call. We strive for excellence and customer satisfaction with high standards and targets, meaning that our clients get the best value for money when they partner with us.
Our standards for quality control are one of the highest in the world following our stringent training and guidelines that we provide to our staff. Our recruitment process is one of the most robust and effective in the industry today, ensuring that only the best are at your service.
Our call centers are high tech and fully equipped with the latest technology, ensuring no downtime, negligible lag and high quality of service. We spare no expense to make sure that our centers are running at the highest possible efficiency possible.
When it comes to pricing, you can rest assured that eMaxlabz Solutions follows the most competitive pricing schedule in the industry today. Using our services, our clients enjoy up to 50% reduction of costs for our outsourcing solutions.
Our centers are equipped with the highest quality facilities to ensure maximum efficiency and streamlined productivity.