A great deal of value is derived from post-sale customer support. Customers derive great confidence and peace of mind from having adequate technical support at their disposal to assist them in their various queries and needs. This is crucial to the functioning and effective upkeep of a company. It also helps to create a long-term relationship with the client base of a company.

eMaxlabz Solutions is a global logistics and BPO service operator. We have years of experience and therefore can offer our clients best in class services for all their customer helpdesk needs. Our services enable businesses to transform their customer support provisions to one that is effective and efficient. This helps to save time and resources while instilling a feeling of confidence in the customers.

With eMaxlabz, you can be sure that you will be receiving industry leading customer support and helpdesk solutions using innovations and advancements from the latest in cutting-edge technology. Our highly experienced executives are experts at dealing with customers while following stringent guidelines and performing to high targets.

By choosing eMaxlabz, we guarantee the highest quality services provided in the industry. Just a few of the services we provide include:

  • Software Application Support
  • Hardware Support
  • Installation/Configuration Support
  • Product Registration/Activation
  • Consumer Electronics Support
  • Broadband Support
  • Network Support
  • Managed Mobility Support
  • Messaging System Support
  • Remote Diagnostic Services
  • Remote IT Support Services
  • Product Testing, Bug Fixing, and Patch Management
  • Service Pack and Database Upgrades
  • Warranty Management/ RMA/SLA Management
  • Engineer Dispatch Management
  • Complaint Handling and Dispute Resolution
  • Email Support
  • Live Chat Support
  • Customer Query Helpdesk
  • Trouble Ticket Management

We offer special customised remote IT technical support services to suit your every need. Our remote IT support team is able to provide sales support, post-sales related issues, warranties, repairs, backups and disaster recovery. We ensure that your customers are satisfied with the service offered by solving their technical issues while following the highest quality standards in the industry.

Our contact center is a multi-channel in nature. Therefore we are able to provide inbound and outbound helpdesk and technical support using various means including email, SMS/text, live chat and voice calls. 

Our experts are well trained and are among some of the best in the world. We follow industry-leading quality standards which ensure that your customers have the best experience possible while dealing with us. Regular customer care analysis and evaluations are conducted in order to gauge the quality standards and for training purposes. This ensures we maintain the highest quality standards possible. 

Our call centers and help desks are available 24/7 which means uninterrupted services at all times. We work around the clock to ensure that your customers can be attended at any time. Our call centers are equipped with the latest in technology to ensure highest quality of services rendered.

We offer cost-effective, scalable and flexible solutions to suit your specific needs. We provide a vast array of offshore support to various different countries and in different languages, meaning that our clients can enjoy our services from around the globe.

A few of our distinguishing features are:

  • Pricing Structure
  • Call Center Hiring
  • Multi-channel Support
  • Best-in-class Technology
  • Call Center Infrastructure
  • Call Center Security Process
  • Quality Assurance and Monitoring

With eMaxlabz Solutions, our clients are able to enjoy significant cost reductions while maintaining higher profit margins and unmatched efficiency.