During the entire logistics process, the shipper, dispatcher and driver may require assistance along the way. Therefore it is absolutely necessary to have a helpdesk facility in case any issue may arise. eMaxlabz Solutions specialises in providing helpdesk services especially for drivers, shippers and dispatchers.
We follow up with the driver or dispatcher and provide them with support to make sure that they are picking up the load on time, the driver reaches and time and that there are no problems. We track the load the entire time using state-of-the-art technology and ensure that the drivers do not miss their appointment. In case a driver is running late or needs to reschedule, we arrange the needful to make sure that the load reaches its destination. We coordinate with the shipper to make sure that there is a seamless transport of the load with no issues,
We also provide generic support, clear doubts related to the load, such as load type, weight, any special requirements, etc. We also deal with queries related to past loads from previous trips, and future loads that are scheduled.
Shippers refer to those that are providing the loads to the freight broker. For which we provide special support and assistance. Our experts ensure all documents are in order and our helpdesk provides assistance around the clock if necessary to provide support either on call or through email services.