A company must be able to effectively handle the calls that it receives from its customers or clients efficiently and at a fast-pace as the quantity of calls can quickly rise with increase in scale of the company. Therefore it is absolutely paramount that a company have an efficient and highly-skilled team to handle their inbound call center requirements. It can make a large difference to the revenue of a company as customers require assistance and guidance at many steps in a sales or service process. A friendly, supportive executive can make a customer feel understood and instills confidence in the service provider. However, this can come at a large cost to the company in terms of not only time and capital but also manpower.
A much better solution is for a firm to outsource its inbound call center needs to be able to effectively serve their customers for them. eMaxlabz Solutions is an industry leader in the field of inbound call center services and customer support. Our years of experience in this field means that we are an industry leader in this field. Our clients experience up to a 50% reduction on average of costs while outsourcing their needs to us. This means that partnering with us would result in an increase of profits and a decrease in liabilities while we take care of your requirements. Our high-tech, well equipped centers allow us to perform our services without a hitch.
Just a few of the services we offer are:
- Order Taking Services
- Reservation Booking Services
- Inbound Web Chat
- Chargeback Handling Services
- Consumer Response
- Phone/Telephone Answering Call Center Services
- Medical Answering Services
- Virtual Receptionist Services
- Dealer Locators and Referral Services
- IVR ServicesInquiry Handling
- Direct Mail /TV Response
- Directory Inquiry Services
- Email Management Services
- Event Scheduling Services
- Online Customer Support Services
- Registration of Event Participants & Prospects
- Subscription Services
- Ticketing Sales Subscription Services
- Toll Free Response / Toll Free Services
- Virtual Receptionist Services
- Warranty Registration Services
- Inbound Sales
- Product Information Request Services
- Product Recall Management & Technical Information
- Claims Processing Services
- Cross Selling and Up Selling Services
- Customer ServiceHelp Desk/Technical Support Service
- Real-Time Inventory Status Services
- Sales Lead Qualification And Closure
- Scheduling Sales Demos Services
- Revenue Management Processes:
- Insurance Claims Processing Services
- Job Dispatch Services
- Order Entry Services
- Payment Collection Services
- Rebate Processing Services
Our 24/7 call centers ensure that we’re always up and running with no downtime. High quality standards ensure that legal guidelines and requirements are always followed meaning that your customers are in good hands. We provide market coverage, market-testing facilities, web reporting services, remote call monitoring, etc. We provide customized packages to fit your needs specifically. The highest quality executives that we train follow stringent guidelines and targets. This ensures the lowest call abandonment rate in the industry.
Our competitive pricing structure ensures that our clients get the most value for money available in this industry today. We provide multi-channel support and our best in class technology means that we are always one step ahead of the competition. We handle multiple services including insurance claims processing services, job dispatch services and payment collection services, among others. Our order taking services and inbound web chat are some of the best in class services we offer.
Our superior infrastructure and equipment means there’s no other service provider as prepared as us to tackle your inbound call center requirements. We constantly monitor and screen our calls for quality-assurance and training purposes, which means you can be assured that your customers are well taken care of when you outsource your requirements to eMaxlabz Solutions.